FAQS
FREQUENTLY ASKED QUESTIONS
1. WHAT ARE YOUR SHIPPING OPTIONS?
WE OFFER VARIOUS SHIPPING OPTIONS, INCLUDING STANDARD AND EXPRESS DELIVERY. SHIPPING COSTS AND DELIVERY TIMES MAY VARY BASED ON YOUR LOCATION AND THE SELECTED SHIPPING METHOD. FOR MORE INFORMATION, PLEASE VISIT OUR SHIPPING AND RETURNS POLICY PAGE.
2. HOW DO I TRACK MY ORDER?
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER AND INSTRUCTIONS ON HOW TO TRACK YOUR PACKAGE.
3. WHAT IS YOUR RETURN POLICY?
OUR RETURNS POLICY IS OUTLINED IN DETAIL ON OUR SHIPPING AND RETURNS POLICY PAGE. IF YOU'RE NOT SATISFIED WITH YOUR PURCHASE, YOU CAN RETURN ELIGIBLE ITEMS WITHIN 30 DAYS OF RECEIVING THEM.
4. DO YOU OFFER INTERNATIONAL SHIPPING?
YES, WE OFFER INTERNATIONAL SHIPPING TO SELECT COUNTRIES. SHIPPING COSTS AND DELIVERY TIMES MAY VARY BASED ON YOUR LOCATION.
5. HOW DO I CHOOSE THE RIGHT SIZE?
TO FIND THE RIGHT SIZE, REFER TO OUR SIZE GUIDE, WHICH PROVIDES DETAILED MEASUREMENTS FOR EACH PRODUCT CATEGORY. IF YOU'RE UNSURE, YOU CAN ALWAYS CONTACT OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.
6. CAN I CANCEL OR MODIFY MY ORDER AFTER IT'S BEEN PLACED?
WE STRIVE TO PROCESS ORDERS QUICKLY, BUT IF YOU NEED TO MAKE CHANGES OR CANCEL YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AS SOON AS POSSIBLE. WE'LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
7. WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT A VARIETY OF PAYMENT METHODS, INCLUDING CREDIT/DEBIT CARDS, APPLE PAY AND PAYPAL. DURING CHECKOUT, YOU'LL BE ABLE TO SELECT YOUR PREFERRED PAYMENT OPTION.
8. HOW CAN I CONTACT YOUR CUSTOMER SUPPORT?
YOU CAN REACH OUR CUSTOMER SUPPORT TEAM THROUGH OUR CONTACT US PAGE OR BY EMAILING PRISMIC.BUSINESS@GMAIL.COM. WE'RE HERE TO ASSIST YOU WITH ANY QUESTIONS OR CONCERNS.
9. DO YOU OFFER GIFT CARDS?
AS OF NOW, WE DO NOT OFFER ANY GIFT CARDS.
10. HOW DO I CARE FOR MY CLOTHING ITEMS?
CARE INSTRUCTIONS CAN USUALLY BE FOUND ON THE PRODUCT PAGE OR ON THE CLOTHING'S LABEL.
